# Credia (crediaops.com) - Full Documentation

> Credia is a SaaS platform that transforms operational knowledge into clear, shareable standard operating procedures (SOPs).

## About

Credia helps teams document their processes effortlessly. Users can record their voice explaining a procedure, describe what they need in plain language, or write manually. Credia generates structured, step-by-step SOPs ready to share. The platform is built for operations teams, quality managers, and anyone who needs to capture and distribute how work gets done.

## Key Features

- **Voice-to-SOP**: Record your voice explaining a process. AI transcribes, structures, and generates a complete step-by-step SOP automatically.
- **Prompt-to-SOP**: Describe what you need in plain language. AI creates a structured SOP with steps, descriptions, and relevant detail.
- **Manual Editor**: Full control step-by-step editor with drag-and-drop reordering, rich text descriptions, image and video attachments per step.
- **AI Vision (Screen Recording)**: Record your screen while performing a task. AI analyzes each frame and generates steps with visual context.
- **AI Assistant**: Improve, simplify, expand, or refine any step with AI. Available inline on every step.
- **Knowledge Bases**: Organize SOPs into knowledge bases with categories. Custom branding (logo, colors, domain). Public or private sharing.
- **Teams & Permissions**: Role-based access control with Owner, Editor, and Viewer roles. Unlimited viewers on all plans.
- **AI Translation**: Automatic translation into 16 languages. One-click translate any SOP for multilingual teams.
- **Video Walkthroughs**: Attach screen recordings or camera videos to any SOP.
- **Export**: Markdown export for offline use or integration with other tools.
- **API & MCP Server**: RESTful API and Model Context Protocol server for integration with AI agents and automation tools.
- **Public Knowledge Base**: Share knowledge bases publicly with custom branding. Readers can browse categories, search SOPs, and view video walkthroughs.

## Content Types

- **Procedure**: Sequential step-by-step processes with numbered steps. Best for tasks that must follow a specific order.
- **Article**: Non-sequential key points with bullet markers. Best for reference documentation and policies.
- **Guideline**: Best practices and frameworks with checkmark markers. Best for recommendations and standards.

## Pricing

Every signup starts with a 14-day free trial (Growth plan features). No credit card required.

- **Starter** ($49/month, $41/month annual): Unlimited SOPs, 1 Knowledge Base, 3 Editors, unlimited Viewers, 50 AI generations/month, Markdown export, activity log.
- **Growth** ($199/month, $166/month annual): Everything in Starter plus 5 Knowledge Bases, 5 Editors, 200 AI generations/month, 10 GB video hosting, AI Vision, custom branding, SOP translation. Most popular plan.
- **Scale** ($499/month, $416/month annual): Everything in Growth plus unlimited Knowledge Bases, 15 Editors, 500 AI generations/month, 50 GB video hosting, API & MCP Server access, priority support. $9/seat for additional editors.
- **Enterprise**: Custom pricing, unlimited everything, dedicated support, SLA, custom integrations.

After trial ends, non-paying users move to Sandbox (3 SOPs, 1 Knowledge Base, 3 AI generations/month). Annual billing saves ~17%. 30-day money-back guarantee.

## Features

### SOP Creation (/features/sop-creation)
Create standard operating procedures from voice recordings, screen captures, or text. Three creation methods: Voice-to-SOP (record and AI structures), Screen-to-SOP (AI analyzes screen recordings), and Manual Editor (drag-and-drop step builder). AI Assistant available inline on every step.

### Document Control (/features/document-control)
Manage SOP approvals, version history, and document numbering. Approval workflows route documents through configurable chains. Every edit creates a versioned snapshot. Automatic unique document IDs. Documents move through Draft, In Review, Approved, and Obsolete states.

### Compliance & Audit (/features/compliance)
Compliance dashboard for regulated industries. Compliance score shows documentation health at a glance. Immutable audit trail logs every action. Tag procedures with regulations (ISO 9001, OSHA, HACCP, GMP). Set review cycles with automatic notifications.

### Training (/features/training)
Prove your team reads and understands every procedure. Read acknowledgment tracking, training quizzes with passing scores, electronic signatures, and completion dashboards. Export training records for auditors.

## Industries

### Healthcare (/industries/healthcare)
SOPs for clinical protocols, staff onboarding, regulatory compliance (HIPAA, OSHA), emergency response procedures, patient care workflows, and infection control checklists.

### Manufacturing (/industries/manufacturing)
SOPs for production line procedures, quality control inspections, equipment maintenance schedules, workplace safety protocols, supply chain processes, and ISO compliance documentation.

### Retail (/industries/retail)
SOPs for store opening and closing procedures, customer service scripts, inventory management, loss prevention protocols, visual merchandising guidelines, and cash handling procedures.

### Professional Services (/industries/professional-services)
SOPs for client onboarding, project delivery workflows, billing and invoicing procedures, quality assurance processes, knowledge management, and compliance documentation.

### Hospitality (/industries/hospitality)
SOPs for guest check-in/check-out, housekeeping standards, food safety (HACCP), event management, staff training procedures, and service quality checklists.

### Construction (/industries/construction)
SOPs for daily site safety inspections, equipment operation procedures, quality inspection checklists, incident reporting, permit management, and subcontractor coordination.

### Logistics (/industries/logistics)
SOPs for warehouse receiving and shipping, fleet management, route planning, inventory cycle counts, safety protocols, and last-mile delivery procedures.

### Food & Beverage (/industries/food-and-beverage)
SOPs for food safety and hygiene (HACCP), kitchen prep procedures, front-of-house service standards, allergen management, equipment cleaning schedules, and health compliance.

## Blog

Credia's blog covers insights on standard operating procedures, operations management, and process improvement.

- /blog/how-to-write-a-standard-operating-procedure: How to Write a Standard Operating Procedure (7-Step Guide). A practical 7-step framework for creating clear, effective SOPs from scratch.
- /blog/sop-vs-work-instructions: SOP vs Work Instructions: What's the Difference? Key differences between SOPs and work instructions, when to use each, with real examples.
- /blog/best-sop-software: Best SOP Software in 2026: 7 Tools Compared. Features, pricing, and honest pros and cons for each tool.
- /blog/best-policy-and-procedure-management-software: Best Policy and Procedure Management Software in 2026. 7 tools reviewed with features, pricing, and trade-offs.
- /blog/how-to-document-a-process: How to Document a Process: A Step-by-Step Guide. A practical 6-step framework for turning any business process into clear documentation.
- /blog/free-knowledge-base-software: Free Knowledge Base Software: 7 Tools Compared. Features, limitations, and honest trade-offs for 7 tools with free plans.
- /blog/process-documentation-software: Process Documentation Software: 7 Best Tools in 2026. 7 tools reviewed with features, pricing, and honest trade-offs.
- /blog/how-to-write-work-instructions: How to Write Work Instructions (with Examples). A 5-step method with three real-world examples across manufacturing, IT, and food service.
- /blog/sop-for-software-development: SOP for Software Development: How to Document Dev Processes. 5 essential SOPs for development teams with practical examples.
- /blog/voice-to-sop-best-practices: Voice to SOP: Best Practices for Recording Great Procedures. How to structure recordings and produce SOPs that need minimal editing.
- /blog/getting-started-with-sops: Getting Started with SOPs: A Complete Guide. From planning to implementation, everything you need to know about SOPs.

## Glossary

Definitions of key terms in operations management, SOPs, quality, and compliance.

- /glossary/sop: Standard Operating Procedure (SOP). A documented, step-by-step set of instructions that guides employees through routine tasks or processes to ensure consistency, quality, and compliance.
- /glossary/work-instruction: Work Instruction. A detailed, task-level document that describes exactly how to perform a single activity within a broader process or SOP.
- /glossary/process-map: Process Map. A visual diagram that shows the sequence of steps, decisions, and flows in a business process from start to finish.
- /glossary/checklist: Checklist. A structured list of items or tasks to verify, complete, or inspect, ensuring nothing is missed during a process.
- /glossary/knowledge-base: Knowledge Base. A centralized repository of organized information, procedures, and documentation that teams use to store and share operational knowledge.
- /glossary/process-documentation: Process Documentation. The practice of capturing, organizing, and maintaining written records of how business processes work, including procedures, policies, and workflows.

## SOP Templates

Free, ready-to-use SOP templates for every industry. Each template includes step-by-step procedures that can be customized in Credia.

- /templates/restaurant-opening-checklist: Restaurant Opening Checklist. Daily opening procedure for restaurants covering kitchen prep, front-of-house setup, safety checks, and service readiness. (Food & Beverage, Operations)
- /templates/new-employee-onboarding: New Employee Onboarding Checklist. Step-by-step onboarding procedure covering paperwork, orientation, system access, and first-week training. (General, HR)
- /templates/equipment-maintenance-log: Equipment Maintenance Log Procedure. Structured procedure for logging, scheduling, and verifying equipment maintenance activities. (Manufacturing, Quality)
- /templates/patient-discharge-checklist: Patient Discharge Checklist. Clinical discharge procedure ensuring medication review, follow-up scheduling, patient education, and documentation. (Healthcare, Compliance)
- /templates/store-opening-and-closing-procedure: Store Opening and Closing Procedure. Daily retail procedures for opening registers, security checks, display setup, and end-of-day reconciliation. (Retail, Operations)
- /templates/client-project-kickoff-checklist: Client Project Kickoff Checklist. Project initiation procedure covering scope definition, team assignment, tool setup, and stakeholder alignment. (Professional Services, Operations)
- /templates/guest-room-turnover-procedure: Guest Room Turnover Procedure. Housekeeping procedure for room cleaning, linen replacement, amenity restocking, and quality inspection. (Hospitality, Operations)
- /templates/daily-site-safety-inspection: Daily Site Safety Inspection. Construction site safety procedure covering PPE verification, hazard identification, equipment checks, and incident reporting. (Construction, Safety)
- /templates/warehouse-receiving-procedure: Warehouse Receiving Procedure. Inbound logistics procedure for shipment verification, quality inspection, inventory logging, and storage assignment. (Logistics, Operations)

## Partners

- /partners: Become a certified Credia implementation partner. Help clients implement process documentation, earn referral commissions, get co-marketing support, and access partner training.

## Company

- Founded in Italy
- VAT: IT02764460032
- Application: https://app.crediaops.com
- Website: https://crediaops.com
- Status: https://status.crediaops.com
- X: https://x.com/CrediaOps
- YouTube: https://www.youtube.com/@CrediaOps

## Legal

- /privacy-policy: Privacy Policy
- /terms-of-service: Terms of Service
- /cookie-policy: Cookie Policy